Frequently Asked Questions

When should I place my order?

Food orders require one (1) week's (business days) notice



When and at what time can I pick up my food order?

Pick up times can be from 7:30 a.m. to 7:00 p.m. Monday through Saturday. Hot Main Dishes (except Breakafast foods) are available at 10:00 a.m. for pick-up. Please Pick up on time to maintain the quality of your food order.



Ordering Hot Main Dishes

Hot Main Dishes are available for pick up after 10:00 a.m. Breakfast Hot Main Dishes can be picked up earlier, but only on approval from the Executive Chef.



How can I place an order?

Anytime at byuhcatering.com (available on any electronic device!) In person from 9:00 a.m. to 4:00 p.m at the BYU-Hawaii Cafeteria. By phone 808-675-3348 from 9:00 a.m. to 4:00 p.m (Orders recorded on the voice mail message service are not accepted) By text to 808-927-4763. By email to catering@byuh.edu



How can I make payment and when is payment due?

We accept Cash or VISA/MasterCard. We can process card payments over the phone. Food orders: full prepayment is due one week prior to the order date. (Larger orders may require an earlier prepayment date than one week.) Catering Equipment Rental orders: full prepayment is due two week's prior to the order date. Linen Rental orders: full prepayment is due three week's prior to the order date.



Do you deliver?

We deliver on BYU Hawaii Campus only for a $10 delivery charge or ($14 delivery charge if a van is required). We do not deliver off campus.



What are the hours of the Catering office?

Our Catering office is open Mondays to Fridays at 9:00 a.m. - 4:00 p.m. Our office is closed on Saturdays, but orders can be picked up on Saturdays with our cafeteria supervisor.



What is the yearly Catering calendar (when services are not available)?

We apologize in advance that unexpected events may occur to temporarily close our services so please always call to check on our business hours. Thank you! 2022 Jan 1 & 3 New Year's Day Jan 17 Martin Luther King, Jr Feb 21 President's Day Mar 25 Prince Kuhio Day Apr 15-16 Commencement May 30 Memorial Day June 24-25 Commencement July 4 Independence Day Sept 5 Labor Day Nov 24-26 Thanksgiving Dec 8-9 Commencement Dec 22-26 Christmas Holiday Dec 29-Jan 2, 2023 New Year's Holiday



How can I contact Catering?

Please understand we are not always physically in the office as with our small staff we can be serving a customer picking up an order, tending to a catering event, or running town errands. However we will always check our voice mail and email messages everyday. The best contact is by phone at office 808-675-3348 or cell/text 808-927-4763 during office hours of 9:00 a.m. - 4:00 p.m. Otherwise, emailing is the next best option at catering@byuh.edu If you would like to come into the Catering office, call 808-675-3348 to set up an appointment Mondays thru Fridays between 9:00 a.m. - 4:00 p.m.



2018-2019 CLOSED DATES

We apoloyize in advance that unexpected events may occur to temporarely close our services so please always call to check on our business hours. Thank you for your patience!

2018

 

Sep 4 | Labor Day

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Oct 31- Nov 2 | University Special Event

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Nov 9-10 | University Special Event

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Nov 22-24 | Thanksgiving

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Dec 13-14 | Commencement

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Dec 15-Jan 8 | Christmas & New Year's

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May 29 | Memorial Day

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2019

 

Jan 21 | Martin Luther King Jr Day

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Feb 18 | President's Day

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Mar 26 | Prince Kuhio Day

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Apr 19-20 | Commencement

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May 27 | Memorial Day

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June 28-29 | Commencement

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June 30-July 31 | CLOSED

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DELIVERY

On Campus ONLY

TAX

State Sales Tax is applied except for University Department orders.

PAYMENTS

Your order is placed and confirmed once full prepayment is complete.

VISA & MasterCard are accepted over the phone.