Frequently Asked Questions
WHEN CAN I PLACE AN ORDER?
We require one week's notice for orders. To best serve you, if you have a large order, please place your at least two weeks in advance.
Please see the Catering Calendar below for closed dates when orders will not be accepted.
HOW DO I PLACE AN ORDER?
Anytime at BYUHCatering.com (available on any electronic device)
By email to email@example.com
By phone (808-675-3348) from 9am - 4pm Monday thru Friday (Orders recorded on voice mail message will receive a return call by next business day and are not considered confirmed.)
By text message to 808-927-4763.
In person at the BYUH Catering office located in the Banyan Dining Hall from 9am - 4pm Monday thru Friday.
WHAT TIME CAN I PICK UP MY ORDER?
Pick-up times can be from 7:30am to 8pm Monday thru Saturday.
Hot Dishes (except Breakfast orders) are available after 10am for pick-up.
WHEN IS PAYMENT DUE AND
HOW CAN I MAKE PAYMENT?
Full payment is due one week prior to your order date. Large orders may require an earlier prepayment date than one week.
We accept VISA/MasterCard or AMEX credit card payments only over the phone.
For DOE institutions, DOE Purchase Orders are accepted.
For Wards and Stakes from the University and the surrounding community, please update your credit application with the Financial Services office to apply charges to your account.
CAN MY ORDER BE DELIVERED?
We deliver on BYU Hawaii campus only for a $10 delivery charge or $14 if a van is required for delivery.
We do not deliver off campus.
HOW CAN I CONTACT THE CATERING OFFICE?
Please understand we are not always physically in the office as with our small staff we can be serving a customer picking up an order or tending to a catering event.
Our voice mail and emails are checked regularly throughout the day and every day. If you would like to come into the Catering office, please call ahead to set up an appointment.
Instructions for Picking Up Orders
Jan 2 NEW YEAR'S
Jan 16 MARTIN LUTHER KING DAY
Jan 23-24 UNIVERSITY SPECIAL EVENT
Feb 15-16 UNIVERSITY SPECIAL EVENT
Feb 20 PRESIDENT'S DAY
Mar 27 PRINCE KUHIO DAY
Apr 6-8 UNIVERSITY SPECIAL EVENT
Apr 13-15 COMMENCEMENT
May 29 MEMORIAL DAY
June 19 JUNETEENTH
July 4 INDEPENDENCE DAY
Aug 28-29 UNIVERSITY SPECIAL EVENT
Sep 4 LABOR DAY
Oct 30-Nov 4 UNIVERSITY SPECIAL EVENT
Nov 19-20 UNIVERSITY SPECIAL EVENT
Nov 22-26 THANKSGIVING
Dec 7-8 COMMENCEMENT
Dec 9-Jan 2 CLOSED - School Not In Session